SMS Terms & Conditions

These SMS Terms & Conditions apply when you enroll in or otherwise agree to receive text messages from NISORA through the NISORA SMS Program. In these terms, “NISORA,” “we,” “us,” and “our” refer to NISORA, and “you” refers to the person who owns or is authorized to use the mobile number provided.

These terms govern SMS and MMS messages sent by or on behalf of NISORA. Our Privacy Policy and Terms of Use also apply. If another NISORA agreement conflicts with these terms, these terms control only with respect to the SMS Program.

Depending on what you request and authorize, NISORA messages may concern:

• inquiries, consultations, appointments, and follow-ups;
• design selections, estimates, approvals, documents, and requested project information;
• orders, production, delivery, installation, service, and support updates;
• account, transaction, security, or other service-related notices; and
• offers, events, news, or other promotional content if you separately authorize marketing messages.

Messages may include links to NISORA webpages, documents, scheduling tools, or other resources relevant to your request or project. Enrollment in one message category does not automatically enroll you in every NISORA SMS program.

Message frequency varies based on your interactions with NISORA, the services or project updates you request, and any communication preferences you select. Some periods may involve several messages, while other periods may involve none.

If you enroll in a recurring promotional program, the call to action or confirmation message will provide the applicable recurring-message disclosure. NISORA does not promise a fixed number of messages unless the specific enrollment disclosure says otherwise.

Message and data rates may apply to each message sent or received, according to your wireless plan. NISORA does not charge a separate fee merely to participate in the SMS Program, but your wireless carrier may impose message, data, roaming, or other charges.

Contact your carrier if you have questions about your mobile plan or charges. Any product, service, deposit, or project charge from NISORA is separate from carrier messaging and data charges.

Reply HELP to a NISORA text message for help. You may also contact us at info@nisorausa.com or through the contact information at the bottom of this page.

When contacting support, include the mobile number involved and a short description of the issue. Do not send passwords, payment-card numbers, government identification numbers, health information, or other highly sensitive information by text message.

You must be at least 18 years old or the age of legal majority where you live, whichever is higher, to enroll unless NISORA expressly permits otherwise. You represent that you are the subscriber or customary user of the mobile number you provide and are authorized to consent to messages at that number.

You agree to provide a valid mobile number and accurate enrollment information. Do not enroll a landline, a shared number you are not authorized to use, or another person’s number without their permission.

If you change, surrender, deactivate, or transfer your mobile number, you agree to opt out and notify NISORA before the number is reassigned. This helps prevent messages intended for you from reaching another person.

We may use reasonable methods to identify deactivated or reassigned numbers and may remove a number from the SMS Program without notice. If you receive NISORA messages intended for someone else, reply STOP and contact us so we can correct our records.

Text-message delivery depends on wireless networks, carriers, devices, connectivity, and other systems outside NISORA’s control. Messages may be delayed, blocked, duplicated, incomplete, or not delivered. Supported carriers and devices may vary, and wireless carriers do not guarantee delivery.

NISORA may use one or more telephone numbers, toll-free numbers, short codes, or sender identifiers. The sending number may change, and the first or confirmation message should identify NISORA. Opt-out instructions apply even if a sending number changes.

Do not rely on SMS for emergencies, urgent safety matters, or instructions that require guaranteed delivery. Contact the appropriate emergency service when necessary.

NISORA handles personal information associated with the SMS Program as described in our Privacy Policy. This may include your mobile number, enrollment and consent records, message content, timestamps, delivery information, opt-out history, device or carrier information, and related support communications.

We do not sell, rent, or share mobile numbers or SMS opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes. We may provide information to service providers that help us operate, secure, support, or analyze the SMS Program, subject to appropriate restrictions, and when disclosure is required or permitted by law.

We may retain records reasonably necessary to document enrollment, consent, messages, delivery events, HELP requests, opt-out requests, and compliance with law and carrier requirements. Record-retention periods may vary based on the type of message, our relationship with you, and legal obligations.

We use reasonable administrative, technical, and organizational safeguards for SMS Program information. No mobile network, transmission method, or storage system is completely secure. Text messages may appear on a locked screen, be accessible to someone with access to your device or account, or travel through systems controlled by carriers and service providers.

NISORA may suspend, limit, modify, or discontinue all or part of the SMS Program, including its content, frequency, sending numbers, features, or supported carriers. We may also suspend participation if we reasonably believe a number is invalid, an account is unauthorized, the program is being misused, or suspension is needed for security, compliance, or operational reasons.

We may update these SMS Terms & Conditions from time to time. The “Last updated” date identifies the current version. Changes apply prospectively when posted or otherwise communicated, subject to any additional notice or renewed consent required by law. Ending the program does not cancel rights or obligations that arose before termination.

To the fullest extent permitted by law, the SMS Program is provided on an “as available” basis. NISORA does not guarantee uninterrupted, timely, accurate, secure, or error-free messaging, or that every carrier or device will support the program.

To the fullest extent permitted by law, NISORA is not responsible for losses caused solely by delayed, failed, blocked, misdirected, or unauthorized access to messages, or by carrier, network, device, or third-party systems outside our reasonable control. NISORA will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the SMS Program where such exclusions are lawful.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, or waives any non-waivable consumer right or remedy.

These SMS Terms & Conditions are governed by the laws of the State of New York, without regard to conflict-of-law rules, except that mandatory laws and consumer protections of your place of residence continue to apply when they cannot be waived. Subject to those protections, disputes relating specifically to these terms may be brought in the state or federal courts located in New York, and the parties consent to their jurisdiction.

If any provision is found unenforceable, it will be enforced to the greatest lawful extent and the remaining provisions will continue in effect. A delay in enforcing a right is not a waiver. NISORA may assign these terms in connection with a merger, reorganization, financing, sale of assets, or transfer of the SMS Program; you may not assign them without our written consent.