Terms & Conditions

These Terms & Conditions govern your access to nisorausa.com and describe the general terms that apply when you contact NISORA about custom kitchens or architectural cabinetry. By using the website, submitting an inquiry, or approving a project document, you agree to the terms that apply to that interaction. If you act for a company, property owner, or another person, you represent that you are authorized to act for them.

Website content, consultations, and preliminary discussions do not by themselves create an order. A signed proposal, order confirmation, scope of work, specification, invoice, change order, delivery document, warranty, or other project-specific agreement may contain additional terms. If a project document conflicts with these general terms, the signed project document controls for that project.

NISORA provides design, specification, production coordination, and organized delivery for custom kitchens and architectural cabinetry. We may work with independent manufacturers, fabricators, suppliers, carriers, and other specialists to complete an approved project.

Only the products and services expressly identified in your signed project documents are included. Drawings, concepts, samples, estimates, and proposals may be revised or withdrawn before written acceptance. NISORA may decline a project or order before acceptance and will return any payment that must be returned under applicable law.

You are responsible for providing complete and accurate project information, including the property address, plans, appliance specifications, utility locations, building requirements, access limitations, and any measurements supplied by you or your contractors. The project documents will identify who is responsible for field measurements and final verification.

Before production is authorized, you and your installer must review the approved dimensions and confirm that the cabinetry can be delivered through entrances, hallways, elevators, and other access points and can be installed in the intended space. Undisclosed or changed site conditions, out-of-square walls, uneven floors, concealed utilities, building restrictions, or inaccurate third-party information may require redesign, additional materials, field modification, added cost, or additional time.

Renderings, plans, elevations, finish samples, and digital images are design tools. They may not reproduce exact scale, lighting, color, texture, grain, sheen, or final site appearance. You are responsible for carefully reviewing layouts, dimensions, door swings, clearances, appliance requirements, finishes, interior colors, hardware, quantities, and all other selections before approval.

Your written or electronic approval authorizes NISORA to proceed in reliance on the approved information. After approval or release to production, a requested change is effective only if NISORA confirms it in a written change order. Approved changes may affect price, material availability, and timing. Oral requests or job-site conversations do not modify an approved order.

Pricing, proposal validity, deposits, payment milestones, delivery charges, taxes, and any other project fees are stated in the applicable proposal or invoice. Unless stated otherwise, quoted prices apply only to the identified scope and selections. Changes in scope, specifications, quantities, site conditions, access, storage, or delivery requirements may result in additional charges disclosed before the related work proceeds.

Payments must be made by the stated due dates. To the extent permitted by law and the project documents, NISORA may pause design, production coordination, release, or delivery while an amount is overdue, and the schedule may be adjusted accordingly. A billing dispute or chargeback does not replace the parties’ obligation to communicate and address the underlying project issue.

NISORA cabinetry is designed and produced to approved project specifications. Because custom components may have limited resale value, design fees, deposits, and other payments may become non-refundable after the applicable work begins, materials are committed, or an order is released to production, as stated in your project documents and subject to applicable law.

Change or cancellation requests must be submitted in writing. NISORA will confirm whether a request can be accommodated and will identify any completed work, committed material, supplier charge, restocking charge, or other disclosed cost. Nothing in these terms limits a cancellation or refund right that cannot lawfully be waived. The project documents and any separately posted refund policy provide the controlling details for a specific order.

Wood, veneer, stone, metal, glass, painted surfaces, laminates, and other materials may show normal variation in color, grain, figure, texture, pattern, reflectivity, and aging. Small samples and screens cannot fully represent a complete installation, and materials produced in separate batches may vary within accepted industry tolerances.

Natural variation and reasonable manufacturing tolerances are not defects. Materials and hardware may be discontinued or delayed. If an approved selection becomes unavailable, NISORA will propose an alternative for your review and will not make a material substitution without approval, except for an equivalent technical component where the project documents expressly permit it.

Production and delivery dates are estimates unless a project document expressly states a guaranteed date. Lead times generally begin only after required measurements, approvals, specifications, and payments are complete. A later change, delayed approval, overdue payment, site-access issue, or requested hold may extend the schedule.

Supplier interruptions, material shortages, labor events, carrier delays, severe weather, governmental action, customs issues, utility failures, public emergencies, and other circumstances beyond reasonable control may affect timing. NISORA will communicate material delays and, when required by applicable law, provide an updated delivery estimate and any applicable cancellation or refund option.

NISORA coordinates organized delivery of the approved cabinetry to the delivery location identified in the project documents. The included delivery service, unloading point, carrying or placement requirements, packaging removal, and any special handling will be described in those documents.

You are responsible for providing accurate access information and a safe, lawful, and reasonably clear delivery route, together with any required building approvals, elevator reservations, parking arrangements, and an authorized adult to receive the order. If delivery cannot be completed because access or the site is not ready, reasonable redelivery or storage charges may apply when disclosed. Delivered cabinetry must be kept in a secure, dry, climate-appropriate location and protected from construction activity until installation.

You or your authorized representative should inspect the shipment promptly at delivery, count packages, note visible damage or shortage on the delivery record, and photograph the packaging and affected items. Before installation begins, you and your installer should conduct a reasonable inspection for concealed damage, missing components, incorrect items, and apparent dimensional issues.

Notify NISORA in writing as soon as reasonably possible and within any claim period stated in the project documents or carrier paperwork. Include the project name, item labels, photographs, and a clear description. Do not discard packaging or alter an affected item until NISORA has had a reasonable opportunity to evaluate the claim. NISORA will investigate and provide the repair, replacement, credit, refund, or other remedy required by the applicable project documents and law.

Custom-made or specially ordered products that conform to the approved documents are generally not returnable because of preference changes, later design decisions, or measurements supplied or approved by the client or the client’s representatives. Standard or unopened items, if any, are subject to the return conditions, time limits, proof-of-purchase requirements, and disclosed fees stated in the applicable refund policy or project documents.

Damaged, defective, missing, or materially nonconforming items will be addressed under the inspection process, applicable warranty, project documents, and law. NISORA may use a reasonable repair or replacement when that remedy is appropriate. These terms do not restrict any refund, rejection, revocation, or other consumer right that cannot be waived.

Any written NISORA limited warranty or manufacturer warranty applicable to your order will be provided separately or identified in the project documents and will control the coverage, duration, exclusions, claim process, and available remedies. Manufacturer warranties for hardware, appliances, accessories, or other third-party products may be administered by the manufacturer.

You must follow reasonable care, storage, environmental, use, and maintenance instructions. Warranty coverage may not apply to ordinary wear, natural material change, misuse, impact, excessive moisture or heat, harsh chemicals, building movement, site conditions, unauthorized alteration, or damage caused by handling or installation. Nothing in these terms disclaims or limits an implied warranty or statutory remedy that cannot lawfully be disclaimed or limited.

A project may involve products or services supplied by independent manufacturers, carriers, installers, contractors, designers, architects, engineers, fabricators, or other providers. Those parties are responsible for their own agreements, representations, schedules, work, insurance, licenses, and legal compliance.

NISORA may share approved information or coordinate with members of your project team for convenience, but this does not create responsibility for their work. Product descriptions and warranties supplied by a third party remain subject to that party’s terms. Where practical, NISORA may assist with communication about a covered product issue without assuming the third party’s obligations.

The website and its text, imagery, renderings, layouts, graphics, logos, videos, downloads, and other content are owned by or licensed to NISORA and are protected by applicable intellectual-property laws. You may use the website for personal, noncommercial evaluation of NISORA’s services. You may not copy, scrape, republish, sell, reverse engineer, interfere with, or misuse the website or its content.

Project drawings and designs may be used only for the NISORA project and under the rights stated in the project documents. When you provide photographs, plans, logos, drawings, or inspiration materials, you grant NISORA permission to use them as reasonably necessary for your project and represent that you have the right to provide them. NISORA will not use identifiable photographs of your completed home for public marketing without permission.

The website is provided for general information and may contain typographical errors, incomplete information, or content that becomes outdated. Website images and descriptions are not a substitute for approved project documents, physical samples, or professional site review. To the fullest extent permitted by law, the website is provided without warranties concerning uninterrupted access, error-free operation, or suitability for a particular project.

To the fullest extent permitted by law, NISORA will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, lost profits, lost use, or losses caused by an independent provider. To the extent a monetary limitation is permitted, NISORA’s aggregate liability arising from a specific product or service will not exceed the amount paid to NISORA for the product or service giving rise to the claim.

These exclusions and limitations do not apply to fraud, willful misconduct, personal injury caused by negligence, or any warranty, remedy, right, or liability that cannot be excluded or limited under applicable law.

To the extent permitted by law, you agree to defend, indemnify, and hold NISORA and its personnel harmless from third-party claims, losses, and reasonable costs arising from your unlawful misuse of the website, your material breach of these terms, or materials you submit that infringe another person’s rights. This provision does not require you to indemnify NISORA for NISORA’s own negligence, willful misconduct, or other liability that cannot lawfully be shifted.

These general terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except that mandatory consumer protections of another jurisdiction may still apply. Before filing a dispute, the parties should contact one another and make a good-faith effort to resolve the issue. Unless a signed project agreement validly provides otherwise, a claim may be brought in a court of competent jurisdiction.

If any provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. A delay in enforcement is not a waiver. NISORA may update these website terms prospectively by posting a revised version and changing the “Last updated” date; changes do not retroactively alter an accepted order unless both parties agree or the law requires otherwise.